12:46 AM

Recent Trends in Recruitment

10 ways the world of recruitment is changing – right now!

Recently I was honoured to present a keynote address to the RCSA National Conference in Hobart.

In that speech I laid out 10 trends that I believe will impact the recruiting profession and which we need to factor into our strategies and business planning.

  1. Expectations of clients are rising and will continue to rise. Clients want insights, not just résumés. They want better service. They want specialist level consulting advice. And they want it faster and globally.
  2. Clients and talent are savvier, more discerning, and more sensitive to quality. Right now, publicly listed recruiters are reporting rising revenues and profits. But at the same time we see increasing numbers of small recruiters going into liquidation. Big firm or smaller player, clients will not accept the second rate, the cumbersome or the old-fashioned.
  3. Employers will continue to aggressively build their in-house capacity to recruit staff. Clients will develop corporate in-house recruitment teams, build recruitment technology, enhance employer branding, and use social media. And all of these will be used to cut recruiters out of the process. It’s a major issue for our industry and we have to offer something measurably different to be seen to be providing value.
  4. An increasing majority of vacant jobs will not be advertised anywhere. Forget web advertising vs. print media. More and more jobs just won’t get announced at all. Networking, social media, and skilled, specialised recruiters will fill most jobs before they ever hit the mainstream media. That has huge implications for us in the way we develop business, access talent and make the match. And also for the skill-set of our recruiting staff.
  5. Talent will become smarter and wiser to the way our industry works. They will be far more discerning about the recruiter they work with. They will take charge of their job search and of their employee brand. Technology has made things so much more transparent for job seekers and the pathway for them to connect with employers is now wide open, potentially leaving third-party recruiters out in the cold. This raises massive questions around the way we engage with candidates and our entire talent acquisition strategies.
  6. Reputation and Brand – of recruiters – will become our most valuable asset. And we will not be able to influence brand via traditional PR and media anymore, because social media is so viral, so transparent and so powerful, that your business can be destroyed or made by it at lightening speed. Our brands are being defined by the voices of strangers.
  7. Referrals will become the primary sourcing channel for all levels of positions. Not print, not job boards – but word of mouth, reputation, networking and referral programs.
  8. Customers’ loyalty will become key. And by customers I mean both clients and talent. Churn and burn will not work. We need to retain what we have, and develop it intelligently and consistently.
  9. On top of all this, there will be increasing pressure on price. Clients will not pay the same for what they used to get.
  10. To sum it all up, yesterday’s “delivery” market will become tomorrow’s relationship market with both clients and talent.

11:38 PM

Recruitment Print ads

ach year recruitment ad agencies and corporate recruiting departments from around the world enter their best creative advertising campaigns to be judged by marketing and human resource professionals. An the winners of the Creative Excellence Awards 2010have been announced. Here are the best Single Ads:

1st Place: Colourful Career Path

(HR ADWORKS LTD. for Canada Safeway)

2nd Place: Honor Roll

(JWT INSIDE for Childrens Hospital Los Angeles)

Thank You (JWT INSIDE for Texas Childresn Hospital)

3rd Place: General Mills

(TMP Worldwide for General Mills)

Share and Enjoy:

11:33 PM

Personal Branding Resume

Remarkable graphic resume 18.0

Have you ever seen a remarkable resume? Probably in negative way because the document contains many different fonts, font sizes, images, tables, etc. Luckily, there are also very creative and beautiful specimens. Often designed by graphic designers who use this opportunity to showcase their work. Unbelievable how beautiful certain CVs or online profiles are. What about this resume of Jolie O’Dell, a Graphic Designer and Blogger from Los Angeles:

This series of creative CVs, or special online profiles, can be found under the blog category “CV’s & profiles“.


Horror Resume 17.0

Most resumes are standard and boring. Yet there are many who are creative and beautiful. For example this horror resume from Joe Kelso, a 29 year old Creative Specialist and Digital Photographer:

This series of creative CVs, or special online profiles, can be found under the blog category “CV’s & profiles“.

11:16 PM

Companies creating Personal profile

Bad Idea: Companies creating Personal Profiles on LinkedIn

Lately I noticed a fast growing trend that companies are creating personal (user) profiles on LinkedIn and start connecting with people and joining groups. As an owner of a large Recruiter group on LinkedIn, Recruitment Consultants with over 64.000 members, I’ m getting 100+ requests per day to join. More and more of these requests are from companies (like NAME .COM) and not from a natural person. Last year I saw 1 out of 200+ requests like that, today it’s approximately 1 out of 50!

But don’t that. It’s a bad idea. I understand that you are trying to build a network around your company but this is not the way. First of all, LinkedIn is a PERSONAL and SOCIAL network and its members expect to connect with real people. People want to connect with people. For this reason it’s not allowed by LinkedIn to “Create a user profile for anyone other than a natural person” (see 10.B.5 of the User Agreement). So all the effort you are putting into it now is a waste of time. When LinkedIn Customer Service notice that you are breaching their terms and conditions, your account will be suspended. And personally I hope they start proactively act on these kind of profiles as it devaluates LinkedIn as a professional network.

Looking for alternatives? Ask people to follow your LinkedIn Company Page. Nowadays you can add or change a Company Page to provide more information about your company culture, products and services (free) and job opportunities (paid option). Any LinkedIn member can follow a company to get updates on key developments. For example, see my Recruit2 Company page on LinkedIn, which includes 3 tailor made banners with links to my websites. Check also my step-by-step guide to enrich your LinkedIn Company page with information about your products and services. The disadvantage of a LinkedIn Company Page is that it’s static and you cannot communicate with your followers directly.

If you are looking for more ways to communicate with your audience, you may want to create a Group on LinkedIn. Here you can post discussions and jobs for free, send weekly announcements to all members, see full profiles and send direct messages. LinkedIn Groups, run by companies, are great for connecting alumni or special interest groups.

But the best option really is to let your employees do the communication, using their own personal profiles. Yes I know that’s scary… but people buy from people, not companies.

9:41 PM

Resume Parser

Now-a-days, most of the business industries having tough competition especially for recruiters and staffing professionals.

Recruiters have to spend more time in extracting the candidate's resumes, because they manually searching for qualified resumes to find the right person for the job openings. Recent head hunters are searching the resumes from different medium like search engines, job boards, social / professional networking sites, blogs, personal websites and portals, etc

Apart from these sources, recruiters also getting resumes from the candidates through an email attachments and they may also having resumes saved in their computers. All these manual process will consume more time, to saving the valuable times of the busy recruiters and hiring managers, can use this Resume Parser software to extracting qualified resumes from the search engines, job boards or internet searches.

ResumeGrabber Suite uses resume parser software, which helps recruiters to extract resumes from

* Google search results
* Profiles/ resumes on blogs and Internet communities
* Google Desktop search results
* Outlook E-mail and folders
* PC folders/ resume files on your computer

The captured resumes and contact information are then automatically transferred to respective fields in your database
.

3:33 AM

Going From Good to Great in Sourcing

Establishing a single point of contact intake — rather than having sourcers reporting to business units, they would all report to sourcing managers and essentially be centralized.

  • Aligning regional and functional sourcing. Some people would need to work in specific regions, some with specific functions.
  • Making the sourcing role a pay-for-performance role.
  • Role clarity — the perception was that sourcing was an administrative role.

. Going from good to great is never easy — change is hard. When things are going well, why change?

sourcing team began exploring new ways of approaching their function:

  • They divided their sourcing roles into two specializations: a Sourcing and Market Research Specialist, with focus on geographic alignment, and a Talent Acquisition Sourcer who would focus on building functional talent pipelines.
  • They set about creating job description templates in order to create more continuity for their opportunities from a candidate perspective.
  • They created a “Tools Team” which reviews new technology resources and provides feedback and analysis to the rest of the team on what’s hot and what’s not.
  • They partnered their U.S.-based sourcing team with their India-based sourcing team to create more team unity and establish better lines of communication.
  • Establishing a req load of six reqs per sourcer — this proved to be a difficult conversation that Recruiter had to have with recruiters, but she wanted them to understand the extra time that would be needed to effectively source and identify the right talent.

Additionally, Recruiter emphasized the need to share successes throughout the team. This is something that many of us need to establish within our own organizations — teams that celebrate each other’s success develop more unity and a desire to help each other achieve success, both individually and as a team.

Recruiter shared the need for measuring metrics in order to show that this change would take their team from good to great. They began measuring “time to find,” which, coupled with the new job description templates, helps them to prepare for often-worked on positions and set expactations for their hiring managers. On a quarterly basis, both sourcers and recruiters fill out surveys on how their working relationships are. This helps them pinpoint challenge areas and ensure that communication between sourcer and recruiter is open and beneficial. Team accountability is noticeable through what Recruiter described as “pro roles,” which are small teams that the ADP sourcers get to choose for themselves and through which team members educate one another on various internal and external topics. Teammates are essentially responsible for each other’s continuing education.

Bringing the session back to the TCU stadium implosion…with TCU, who by the way won the Rose Bowl this year, the decision to destroy a perfectly functional stadium was not an easy one, but it needed to be done to make the enhancements they wanted to make it great. Recruiter shared how, though at times a painful process, the changes needed to be made with ADP’s sourcing team in order to not settle for status quo. And they’ve quite obviously paid off — through quadrupled productivity, more team cohesion, proof in the process through improved metrics, and satisfied, happy hiring managers.

3:26 AM

HR Dictionary

Acceptance Letter – Written confirmation from a candidate who has been offered a job that they accept the terms of an employment offer

Application – See “Job Application”

B

Behavioral Interview – An interview technique that requires the person being interviewed to provide specific examples that support their answers. Sample Behavioral Interview question: Share with me a mistake that you made in your last job. Describe the mistake, how you handled it and what you learned from the mistake.

C

Chronological Resume – A resume that highlights an applicant’s work history starting from the most recent work experience, listed in reverse chronological order.

Closed Ended Questions – Questions that based on the phrasing can be responded to by stating “yes”, “no”, “sometimes”, or some other very limited response. These types of questions should be avoided or very limited in nature if you are trying to get more detailed information about an applicant’s experience and abilities. Sample Closed Ended Question: “Do you think that you can handle the fast paced nature of this job”, or, Do you have good interpersonal skills?

Compressed Schedule – Also known as a “Flexible Schedule”. The process of working more hours over fewer days in a week in order to maintain a certain level of pay and still have extra time off during the week. Example: A full time employee who is normally scheduled to work Monday – Friday, 8 hours a day, 40 hours a week may “compress” their 40 hours over four days in stead of five.

Confirmation Letter –Written confirmation from an employer to a candidate, which confirms the terms of a job offer including salary and start date.

Contractor/Contract Employee – Refers to a self-employed person who contracts or sells work to a client rather than being employed by a company. A “Contractor” is responsible for reporting and paying their own taxes to the government. Also known as “Freelancer”, “Freelance Employee”, “Independent Contractor”

Cover Letter – Also called motivational letter, is a letter that summarizes a job applicants’ experience as well as highlight an applicants’ interest in a particular job.

Cultural Inclusion – In the context of the workplace, an environment that is supportive and embracing of the ideas, values and perspectives of individuals of different racial, ethnic, and socio-economic backgrounds and one that includes these differences as part of the fiber of the business.

D

Disability Insurance – Protects your employees in the event of an accident or illness that prevents the employee from working; regardless of whether the disability is work related or not. Disability insurance usually covers a percentage of salary.

Diversity – In the context of employment, refers to the recognition of differences such as race, ethnicity, socio-economic status, age, gender, sexual orientation, physical abilities, religious and political beliefs within the workplace.

Dock Pay – The process of garnishing an employee’s pay. Pay is often docked in circumstances at the employers’ discretion relating to but not limited to tardiness, lack of productivity, or in situations where an employee is overpaid.

E

Employee Engagement – The level of positive emotional involvement and commitment that an employee has for the day – to – day work that they perform, and for the organization in which they work.

Exempt Employee– A salaried employee who is “exempt” from the payment of overtime.

F

Family Medical Leave Act, (FMLA) – Requires companies who employee 50 or more employees to provide up to 12 weeks of paid or unpaid time away from work for medical related reasons, or to care for a family member who is ill. Learn more about FMLA.

Fire – Ending the employment of a worker due to poor performance or inappropriate behavior. Also referred to as “termination”.

Flexible Schedule – Also known as compressed schedule. A weekly, bi-weekly, or monthly work schedule that allows the employee to work their regularly scheduled weekly work hours over a shorter period of time. For example, a 40 hour a week employee who normally works Monday – Friday, may choose to work their 40 hours over a 4 day period instead of a 5 day period.

Freelancer/Freelance Employee – Refers to a self-employed person who contracts or sells work to a client rather than being employed by a company. A “Freelancer” is responsible for reporting and paying their own taxes to the government. Also known as “Contractor”, “Independent Contractor”

Functional Resume – A resume that highlights an applicant’s specific experience and skills rather than a chronological listing of work history experience. Functional resumes are often used to de-emphasize limited experience in the workforce or in situations where a person has been out of the workforce for some time.

G

H

Health Insurance – Insurance that allows partial to complete coverage for medical visits and expenses such as doctors visits, or medical tests.

Hire – The process of offering employment to an individual.

I

Independent Contractor – Refers to a self-employed person who contracts or sells work to a company rather than being employed by the company. An Independent “Contractor” is responsible for paying their own taxes to the government. Also known as “”Contractor”, Freelancer”, “Freelance Employee”, “Independent Contractor”

Individual Contributor – Refers to an employee who is not part of the team yet contributes the same for the company.

Interview – A conversation between the interviewer and the interviewee which allows for the gathering of information on a candidates skills and experience. It is also an opportunity for the applicant to highlight their experience and communication skills as well as to learn more about a particular position or company.

J

Job Application – A template or form completed by the applicant used to express interest in a particular job. Although the type of information required on a job application may vary, most basic applications include sections for the applicant’s name and address, the title of the job that they are interested in, current and prior work experience, references, verification of U.S. citizenship, and a signature line.

Job Description – A document that highlights the job tasks and responsibilities required to perform the work effectively.

Job Offer – A verbal or written agreement that confirms the details relating to an offer of employment. This may include salary and benefit information, as well as the employee’s start date and scheduled hours of work.

Job Review – The process of assessing an employee’s job to determine if changes need to be made to the workers’ job tasks and/or salary.

K

L

Layoff – When a worker’s position ends due to financial hardship within a company or due to a business restructuring that requires that the job is no longer needed.

Leave of Absence – A process that involves time away from work; often for personal or medical reasons. Leaves of absences may be taken with or without pay, depending on the company’s policies.

Life Insurance – Allows employees to purchase the minimum equivalent of their annual salary or more which is bequeathed to a designated beneficiary at the time of death.

M

Maternity Leave – Time away from work given to the birth mother of a new baby. This time may be paid, or unpaid.

N

Non-exempt Employee– An hourly paid overtime eligible employee.

Notice - The act of informing an employer that you are ending your employment. An employer may also give an employee notice that their job is ending. It is customary, to give anywhere from two weeks two one month or more notice depending on the type of job.

O

Onboarding – The process of orienting a newly hired employee into the workplace.

Open Ended Questions – Questions that require a detailed response from the applicant. Sample Open Ended Question: “Describe for me the process of creating a database, step by step”?

Orientation – See “onboarding”.

P

Paternity Leave – Time away from work to care for a new baby. Paternity leave is traditionally granted to the father of a new baby, or to parents of either gender who have adopted a new baby.

People Skills - Also known as “Soft Skills”. The ability to communicate, to problem solve, give and accept feedback, motivate, listen, decision making, facilitation are all examples of soft skills.

Personal Time – Similar to vacation time, personal time is another form of time away from work with pay. Employees can use personal time for any reason that requires that they be away from the office.

Q

Quit – The act of ending one’s employment, usually unexpectedly.
Recruitment – the process of selecting and screening qualified applicants for a job vacancy.

R

Reference – a person, usually a current or former supervisor or co-worker who can speak to a candidate’s skills, abilities and character.

Reference Letter – a letter, written by a current or former supervisor or co-worker in which the writer makes a general assessment of the a candidate’s skills, abilities and character.

Resignation – The act of voluntarily ending a job.

Retirement Benefits – Allows employees to set aside pretax dollar savings towards retirement. Some companies supplement retirement benefits for employees or offer matching funds up to a certain percentage based on the employees’ contribution. Employees can only take advantage of this benefit once they reach retirement age without risking tax penalties.

S

Salary Offer – A job offer that includes the actual hourly or annual salary to be paid.

Sick Time – Paid time away from work due to illness. Many companies allow employees to use sick time in order to take care of a sick child or spouse, or for medical appointments.

Soft Skills – Also known as “People Skills”. The ability to communicate, to problem solve, give and accept feedback, motivate, listen, decision making, facilitation are all examples of soft skills.

T

Temporary Employee – An employee hired to perform work for a period of time. Temporary employees do not always have a specified end date and are usually do not have access to company employment benefits such as paid time off, or medical and dental insurance.

Term Appointment – Hiring an employee to perform work for a defined period of time with a specified end date.

Termination – Ending the employment of a worker due to poor performance or inappropriate behavior. Also referred to as “Firing”.

Tuition Reimbursement – Financial reimbursement of a pre-designated amount to employees who take classes in order to advance in their careers. Employees incur the expense up front and then are reimbursed based on criteria established by their employer.

U

V

Vacation Time – Paid time off which allows your employee to retain their full pay for time away from work.

W

X

Y

Z

3:24 AM

Timeless Hiring Tips

The following is an edited article that I wrote in 2009 during the height of the economic downturn. These five recruitment and hiring tips are timeless as well as useful, regardless of the economic climate as you think about your recruitment and hiring processes:

1. Don’t Be Short Sighted

Some of the best employees are those who have something to prove if given a chance to show you that they are hard workers and team players. Don’t have tunnel vision and always hire based on experience alone. Do you have the type of job where you can hire someone with transferable skills? Are you able to invest a few hours to train a new employee? The semi retired senior citizen, or the corporate type who just lost his or her job and wants a stable job may end up being a better worker than someone who fits the “mold” for your position.

Don’t overlook these willing workers who at face value may not have the exact experience that you need, but who have transferable skills, especially if you are willing and able to train. A worker who works beyond your expectations for only one year or so is often better than having a mediocre employee who you are stuck with for five years.

2. Be Creative When Advertising Your Job Opening

Some businesses make the mistake of thinking that the best employees can only be found by spending lots of money on advertising. In these budget conscious times, throwing money away on advertising can have an adverse impact on the bottom line for many companies. Even if you are in a position to spend lots of money on advertising, why should you when there are other cost effective alternatives.

Some low cost/no cost ways to advertise your job:

Try listing your job with outplacement agencies*, or the local unemployment office. Most offer free online job advertising for companies to list job openings. Don’t overlook neighborhood or specialty newspapers, which are always several hundreds of dollars cheaper to advertise in than mainstream newspapers. Community organizations and associations, especially those that are specific to your industry are great places to advertise your job openings.

If you haven’t considered using social media to find candidates, you’re missing a rich source of possibilities. Many companies are starting to recognize the value of posting jobs and recruiting candidates on sites such as LinkedIn, Twitter, and Facebook.

3. Be Empathetic, Respectful, But Savvy When Interviewing Candidates

The emphasis on empathy and respect may seem odd in the context of interviewing a perspective employee. After all, you have a business to run, and you need someone to perform the work…period. Don’t be the type of employer who thinks that you are the one that holds all of the cards and that applicants should be happy, even grateful that you are considering them for a job. Remember that the interviewing process is a two way street. You are trying to make a decision about who will be the best candidate for your job and the job applicant is weighing whether your job, salary and workplace culture makes your job opportunity an attractive one.

Quite frankly, the type of employee that you should want for your job will be an employee who is excited about the prospect of working for you and applying their skills and abilities to advance your business. You want the type of employee who will be assessing whether or not they will want to work with you regardless of whether they have a job, or have been unemployed for months. It often is a sign that the employee cares about where they work which will likely translate into a successful work experience.

How you treat an applicant during the recruitment stage of the process will speak volumes to the perspective employee who is trying to make a decision about whether you are the type of employer that they would even want to work for.

Treat all candidates graciously and with respect by not keeping them waiting to interview with you. Once the interview begins, give them your undivided attention.

Don’t rush through the interview, or allow yourself to be distracted by accepting phone calls or allowing others to interrupt you during your interview with the candidate. Give the applicant the opportunity to ask questions. Thank the applicant for interviewing with you and for considering your company for employment. Then follow up with them as promised to let them know whether or not they will be hired.

4. Be Thoughtful About Who May Be The Best Candidate For Your Job

Don’t be short sighted and immediately rule out candidates who may have been unemployed for a while. Don’t assume that a candidate must have been a poor performer if they are out of work. In this economy, stellar employees with pristine work records lose their jobs too. Of course during the interview, you should still ask job and work related questions that will help you to assess whether the person is a strong candidate for your job.

Weigh all of the information including their overall work experience, as well as your interview. Don’t forget to thoroughly check references.

5. Do Your Homework: Check References

It’s interesting how many people cut corners and don’t even bother to check references on perspective employees yet are surprised when they’ve hired someone who has attendance issues, or who does not have the experience that they thought the applicant would have.

Realistically, you could check someone’s background and still wind up in a situation where the employee does not work out well for a variety of reasons, but the odds are in your favor when you make it a best business practice to talk to a candidate’s current and former employers to learn more about their work history.

Make sure that you ask work or job related questions when checking an applicant’s references. It’s not okay to ask personal questions about applicants such as “Do you have any children?”, if the goal is to find out whether the applicant is available to work off hour shifts for example. The better question to ask in this case is “Are you flexible and open to working a variety of shifts?”

*Outplacement agencies are organizations that are paid by a company to work with laid off workers in order to help them find employment. Outplacement agencies offer a variety of services to laid off workers including career assessment and training, interview skills, and resume writing in order to prepare them for their job search.